The Utilities Department is responsible to set up new city utility services for customers, process city utility bills and payments, and answer questions about the city utility services.

Important Information About Your Drinking Water

The City of Paola public water system has exceeded the drinking water standard for Total Trihalomethanes (TTHM). Although this incident is not an emergency, as our customers, you have the right to know what happened, what you should do, and what we are doing to correct the situation. A notice was mailed to all water utility customers on November 25, 2015.

Notice of Important Information About Your Drinking Water

Questions & Answers to TTHM Exceedance in the Paola Water System